Return and Refund Policy

RETURNS AND EXCHANGES POLICY


At GIADEM LLC, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple and easy return process.


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  1. Return Eligibility

To qualify for a return, the following conditions must be met:

- Items must be unworn, unwashed, and in their original condition with tags still attached.

- Returns must be initiated within 14 days of receiving your order.

- Non-returnable items include final sale items, gift cards, custom-made or personalized items, and items that have been altered or damaged by the customer.


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  1. How to Initiate a Return

To start a return, please contact our customer service team at contactus@giadem.com. We will provide instructions on how to return your item.


Steps for Returning Your Item:

  1. Contact our team with your order number and reason for the return.
  2. We will provide you with a return authorization number and shipping label (if applicable).
  3. Pack the item securely in its original packaging.

   - We recommend using a trackable shipping service. We are not responsible for returns lost in transit.


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  1. Refunds

Once we receive and inspect your returned item, we will process your refund. Please allow 30 business days for the refund to be processed and applied to your original method of payment.


- Original shipping costs are non-refundable.

- Customers are responsible for return shipping costs, unless the item was damaged or defective upon receipt.


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  1. Exchanges

If you would like to exchange an item for a different size or style, please contact us at contactus@giadem.com. Exchanges are subject to stock availability.


Process for Exchanges:

- Initiate an exchange request within 30 days of receiving your order.

- Once your return is received and inspected, we will ship the new item at no additional cost.


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  1. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at contactus@giadem.com. We will arrange for a return or exchange and cover all associated shipping costs.


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  1. Late or Missing Refunds

If you haven’t received your refund within 30 days after your return has been processed, please:

  1. Check your bank account or credit card statement again.
  2. Contact your credit card company, as it may take some time before your refund is officially posted.
  3. If you’ve done all of this and still haven’t received your refund, please contact us at contactus@giadem.com.

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  1. Contact Us

If you have any questions regarding our returns and exchanges policy, please contact our customer support team at:

- Email: contactus@giadem.com